We Support Live - FAQ/title> <meta name="keywords" content="Free, Remote, IT, Support, Instant Support, Cheap Support, Cheap Computer Repair, Fix My Computer Now, Business Computer Repair, Data Recovery, Network Setup " /> <meta name="Description" content="The leading provider in Remote Instant Real Time IT Support - Information Technology Support. Virus & Spyware Removal, Network Setup, Data Recovery, Web site Updates & Much More." /> <meta name="DISTRIBUTION" CONTENT="GLOBAL"> <meta name="ROBOTS" CONTENT="INDEX, FOLLOW"> <meta name="REVISIT-AFTER" CONTENT="1 DAYS"> <meta name="RATING" CONTENT="GENERAL"> <link href="layout.css" rel="stylesheet" type="text/css" /> <link href="style.css" rel="stylesheet" type="text/css" /> <style type="text/css">  </style> </head> <body id="page_8">  <div id="header" class="main"> <div><object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=8,0,0,24" width="766" height="434"> <param name="movie" value="flash/header_v8.swf" /> <param name="quality" value="high" /> <param name="menu" value="false" />  <object data="flash/header_v8.swf" width="766" height="434" type="application/x-shockwave-flash"> <param name="quality" value="high" /> <param name="menu" value="false" /> <param name="pluginurl" value="http://www.macromedia.com/go/getflashplayer" /> FAIL (the browser should render some flash content, not this). </object>  </object></div> </div>    <div class="wh"> <div class="main"> <div id="content"> <p><span class="style4">Frequently Asked Questions</span></p> <p> </p> <ol> <li><a href="#A1">Are Remote Sessions Secure?</a></li> <li><a href="#A2">What Is The Advantage of Doing a Remote Real Time Session?</a></li> <li><a href="#A3">Can I End The Session anytime I Want?</a></li> <li><a href="#A4">Are There Any Hidden Fee's</a></li> <li><a href="#A5">Can I Cancel My Subscription At Anytime?</a></li> <li><a href="#A6">Do You Really Host My Website For Free With The Business Max Unlimited Package.</a></li> <li><a href="#A7">Can I Use My Unlimited Subscription On Unlimited Computer.</a></li> <li><a href="#A8">How Do I Get Support Right Now?</a></li> <li><a href="#A9">What Does Unlimited Service Really Mean. What Is The Catch?</a></li> <li><a href="#A10">I Donâ€™t Want A Monthly Subscription Package, Can You Still Help Me?</a></li> <li><a href="#A11">After Our Remote Session, Do You Still Have Access To My Computer?</a></li> <li><a href="#A12">How Do I Regain Control During The Session?</a></li> <li><a href="#A13">What Services Do You Provide?</a></li> </ol> <p> </p> <p> </p> <p> </p> <p><br /> </p> <blockquote> <p><strong><a name="A1" id="A1"></a><a href="#">Are Remote Sessions Secured?</a></strong><br /> We use the same 256-bit SSL encryption that is trusted by major banking institutions.. We Comply with HIPAA, Sarbanes-Oxley and other corporate, local, and federal legislation with end-to-end, 256-bit SSL encryption.<br /> <br /> <strong><a name="A2" id="A2"></a><a href="#">What Is The Advantage of Doing a Remote Real Time Session?</a></strong><br /> First of all, not only is it as secure as a bank, but it also saves you a lot of time and A LOT of money. You no longer have to take your computer to the shop and fight traffic. By us providing a Remote Support Service, we can charge half the price of any computer shop around. Not only that, we have monthly subscriptions starting from just 24.99 that has unlimited Remote Support. <br /> <Br /> So we have covered Time, and Money as a bonus to you. What about convenience. We call you when your computer breaks; you simply fill out this form. Compare the average rate to take your computer to the shop <br /> <Br /> Local Computer Store Average Rate Per Hour (60.00/h + driving time) for a one time repair. <br /> <Br /> VS <br /> <Br /> We Support Live (Starting from 24.95/Month â€“ Unlimited Support) <br /> <Br /> Can you see the benefit? <br /> <Br /> Also with our service there are no software applications to install on your computer. 3 simple clickâ€™s on your computer and we are able to remote in and assist you. Please keep in mind â€“ Anytime if you wish to lock us out. Press any key, or click the mouse and you regain control and boot us out. <br /> <br /> <br /> <a name="A3" id="A3"><strong>Can I End The Session Anytime I Want?</strong></a><br /> Yes you can, anytime you want to stop our access to your computer, you simply press any button. You choose when, and when we donâ€™t use your computer.</p> <p> </p> <p><br /> <a name="A4" id="A4"><strong>Are There Any Hidden Fee's</strong></a><br /> No, absolutely not. If you require a service that is outside of your subscription. A full cost assessment will be made prior to the completion of the work.</p> <p> </p> <p> </p> <p><a name="A5" id="A5"><strong>Can I Cancel My Subscription At Anytime?</strong></a><br /> Sure, no problem. If you use the service 1 time in the month your are canceling no refund will be given. But if you cancel without using the service during the billing cycle a 100% refund will be given.</p> <p> </p> <p> </p> <p><a name="A6" id="A6"><strong>Do You Really Host My Website For Free With The Business Max Unlimited Package</strong></a><br /> Yes we sure do. As an added perk we do host your website and manage your domain for those of you who have subscribed to our Business Max Unlimited service solution.</p> <p> </p> <p> </p> <p><a name="A7" id="A7"><strong>Do You Really Host My Website For Free With The Business Max Unlimited Package</strong></a><br /> Our subscription prices are on a per computer basis. </p> <p> </p> <p> </p> <p><a name="A8" id="A8"><strong>How Do I Get Support Right Now?</strong></a><br /> <a href="GetSupportNow.cfm">Click Here</a></p> <p> </p> <p> </p> <p><a name="A9" id="A9"><strong>What Does Unlimited Service Really Mean. What Is The Catch?</strong></a><br /> If you want a catch, go fishing. Unlimited means unlimited support sessions. </p> <p> </p> <p> </p> <p><a name="A10" id="A10"><strong>I Donâ€™t Want A Monthly Subscription Package, Can You Still Help Me?</strong></a><br /> Yes, no problem. For a flat fee of 0.99/Minuite we will fix any and all of your computer problems.</p> <p> </p> <p> </p> <p><a name="A11" id="A11"><strong>After Our Remote Session, Do You Still Have Access To My Computer?</strong></a><br /> Absolutely NOT. We do not install anything on your computer. The way a remote session works is you run a small application from our website that is loaded into your temporary memory on your computer. This applet acts as a link between our computer and yours. As soon as the session is closed the program is erased from your temporary memory thus eliminating any and all access. </p> <p> </p> <p> </p> <p><a name="A12" id="A12"><strong>How Do I Regain Control During The Session?</strong></a><br /> Simple â€“ Press any key, or click the mouse and it locks us out until you decide to give us control back.</p> <p> </p> <p> </p> <p><a name="A13" id="A13"><strong>What Services Do You Provide?</strong></a><br /> <a href="Services.cfm">Click Here</a></p> </blockquote> </div> </div> </div>    <div class="footer_fl"> <div class="main"> <div id="footer"> <div class="ws"> <div align="center"><a href="index.cfm">Home</a> | <a href="Aboutus.cfm">About Us</a> | <a href="services.cfm">Services</a> | <a href="Solutions.cfm">Solutions</a> | <a href="Websites.cfm">Websites</a> | <a href="Contactus.cfm">Contacts</a> | <a href="FAQ.cfm">FAQ</a> | <a href="sitemap.cfm">Site Map</a></div> </div> <div align="center"> <p>We Support Live 2005 - 2008 - All Rights Reserved</p> <p><strong><a href="Privacy.cfm">Privacy Policy</a></strong> </p> </div> <div class="clear"> <div align="center"></div> </div> </div> </div> </div>  </body> </html>